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FAQs

How long does it take to receive my order?

It really depends on stock and where we are deliverying to. If we have all items in stock, it can ship from us within 1 business day and if you're in Sydney, you could receive it the next business day. If the items aren't in stock, we will be in touch to let you know when you can expect your order.

When you let us know your postcode, we will query our logistics partner's system and let you know an expected timeframe before paying.

Do we make money on shipping?

No. We charge what the transport fee is - nothing more - we believe in being transparent to you and showing you the price of the products separately - we can package up to a set amount in a bundle so when we calculate your selection the system bundles your products as efficiently as possible to save you more!

Transportation costs are therefore dependent on what you have ordered - you can view your transport costs in your cart before making payment.

Are the products packaged safely?

Yes. Whenever required, we repackage the boxes we receive to ensure you receive the products intact.

Do we charge extra for credit cards?

No. We are happy to absorb the charges from the credit cards ourselves.

Who holds the license for this online store?

www.ginheaven.com.au is run by Bellevue Hill Bottle Shop - the licensee is Dan Farrenc (license #LIQP700350261) and all transactions and receipts are from our store

Can you organise gifts?

Absolutely. A lot of our orders are for gifts - contact us or put a note in your online order and we'd be glad to help out.

Do you stock all items at your shop?

We have a great selection of the products listed on www.ginheaven.com.au in our store - but unfortunately not everything as items either run out or a specialist items that we order from our suppliers only when needed. The purpose of this online store was to list all gin related products available to us. If it is limited and we have run out of stock, the site should prevent you from adding it to the cart.

Can I pickup the goods from your shop?

You sure can - just mention this when you order and put Bellevue Hill as the delivery suburb, and we'll have it ready for you.

Please note that after making your order, let us confirm that it is ready for you to collect before turning up - we'd hate for you to be disappointed

Terms & Conditions

Payment

We use Eway for all our online credit card transactions. To find more about Eway you can visit their website on http://www.eway.com.au

Booze Hound cannot access your card details and your personal information is always encrypted when it is being transferred online - there are laws about all this, and we adhere to them!

You have the option to save the credit card for later use, or to enter the details on each order - up to you.

If you want any further details about the payment system and the associated security, please don't hesitate to call us on 02 8004 9444 or email us at !

Delivery

We deliver anywhere in East Sydney bordering the harbour, Darlinghurst to Watsons Bay and South to Randwick. By law we can only deliver up to 10pm - we are currently open to 8pm most nights and 9pm Thurs, Fri & Sat until things start getting crazy busy then we'll push this to 10pm with last orders to be received by 9.30pm.

Cancellations

At anytime we hold the rights to cancel any order, upon which the intended recipient will be notified via the appropriate contact details they have provided. Of course we will refund the payment in this instance. Why would we cancel? Generally if we suspect that the recipient is intoxicated or underage - but there could be other reasons. We want to stay legal so that we stay in business!

You too can cancel your order if you need to up to the time it is on the road - we of course hope you don't, but if circumstances arrive that require you to cancel the order, just give us a call!

We're here to help you with your drink needs!

Age Rquirements

To order from us, you must be at least 18 years of age. It is illegal in Australia to sell alcohol to persons under the age of 18 or to supply alcohol to anyone that we know will then pass it on to an underage person - it's all in the liquor laws and can affect our license - so we're strict about this!

Unattended Delivery

As per the liquor laws, we are unable to deliver and leave the items unattended - so 'just leave them at the front door' won't work. You will need to be there to receive the order. Sorry, it's a legal thing again.

If you have any further questions, you can contact us on 02 8004 9444 email us at shop@boozehound.com.au.

Bellevue Hill Liquor Group Pty Ltd trading as Booze Hound - ABN 32 131 212 970

Our Privacy Policy

Personal Information

At Booze Hound shop we are very aware of the use and misuse of information.

As such, while any personal information that users submit to the site will be stored in our database, if it is used, it will only be for internal processes or if agreed by you for promotional purposes. This could include Newsletters, catalogue updates or other promotional campaigns.

You should be aware that as we strictly adhere to the rules and guidelines regarding the misappropriation of information, we will not pass your details on to third parties. And you can request them to be removed from any marketing at anytime.

Disclosure of Personal Information

At Booze Hound we do our best to ensure that your information remains private in accordance with the Privacy Act.

We're in the business of servicing your wine needs! Why any business would breach this trust is beyond us!

However, in situations whereby we must offer such information according to the law, or where our contract or conditions have been breached, misused, or deliberately ignored, we reserve the right to disclose your personal information to the appropriate party to ensure that the matter is resolved according to the seriousness of the offence.

If you have any further questions, you can contact us on 02 8004 9444 or email us at shop@boozehound.com.au.

Bellevue Hill Liquor Group Pty Ltd trading as Booze Hound - ABN 32 131 212 970

Refunds & Returns Policy

Our Guarantee

At Booze Hound we believe in looking after our clients - we want you to come back and tell the (East Bubble) world about us!

As such, if a a product falls short of value or expectations please feel free to contact one of our staff on 02 8004 9444.

We're not here to run off with your hard earned money - if you are less than satisfied we'll either race straight over with a replacement or if a refund is in order, we'll look after you. When we say we want you to tell others about us - we want that to be in a good way!

You can't be silly about it - finish half a bottle, complain then get a refund without us seeing the 'faulty' wine - but we'll be fair. Over 90% of our clients are super regulars and have been for years - we're here hopefully with you for the long haul.

And most of the time, if the product is faulty, we get a replacement from our supplier anyway - so best you tell us so that we can all be happy.

We're in the business of looking after all your bevergage needs - so we'll do what we can to look after you.

If you have any further questions, you can contact us on 02 8004 9444 or email us at shop@boozehound.com.au.

Bellevue Hill Liquor Group Pty Ltd trading as Booze Hound - ABN 32 131 212 970

WHAT IS MY CVN NUMBER?

The Card Verification Number (CVN) is an extra code printed on your debit or credit card. CVN for Visa, MasterCard, BankCard and Diners is the final three digits of the number printed on the signature strip on the back of your card.

CVN for American Express appears as a separate 4-digit code printed on the front of your card.

As the CVN is not embossed (like the card number) the CVN is not printed on any receipts, hence it is not likely to be known by anyone other than the card owner.

CVN is an anti-fraud measure being introduced by credit card companies worldwide. You are required to enter the CVN each time a payment is made and you are not present to sign a receipt, as for on-line transactions. We ask you to fill out the CVN here to verify that you actually hold the card you are using for this transaction, and to avoid anyone other than you from shopping with your card number. All information you submit is transferred over secure SSL connections.

* The name of this code differs per card company. You may also know it as the Card Verification Code (CVC), the Card Security Code or the Personal Security Code. All names cover the same type of information.

FAQs

How long does it take to receive my order?

Do we make money on shipping?

Are the products packaged safely?

Do we charge extra for credit cards?

Who holds the license for this online store?

Can you organise gifts?

Do you stock all items at your shop?

Can I pickup the goods from your shop?

Terms & Conditions

Payment

Delivery

Cancellations

Age Rquirements

Unattended Delivery

Our Privacy Policy

Personal Information

Disclosure of Personal Information

Refunds & Returns Policy

Our Guarantee

WHAT IS MY CVN NUMBER?

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